How can we help you?

Find answers to common questions or reach out to our dedicated support team. We're here to ensure your experience with Lana Line is seamless.

Contact Us

Email Support

Our team typically replies within 24 hours.

support@lanaline.com

Phone Support

Mon-Fri from 9am to 6pm.

+1 (234) 567-890

Live Chat

Chat with our support team directly in the app.

Available in App

Legal Info

Review our policies for using the Lana Line platform.

Frequently Asked Questions

How do I track my order?

You can track your order by logging into your account and visiting the 'Orders' section. Alternatively, use the tracking link sent to your email after your order is dispatched.

What is your return policy?

We offer a 14-day return policy for unused items in their original packaging. Please contact our support team to initiate a return.

The app is crashing. What should I do?

Please ensure you have the latest version of the app installed from the App Store or Google Play. If the issue persists, try clearing the app cache or reinstalling.

How can I delete my account?

You can request account deletion by navigating to Profile > Settings > Account in the app and tapping 'Delete Account'. You can also email us directly at support@lanaline.com with your request.

Still need help?

If you can't find the answer here, we are happy to assist you.

Send us an email